Customer service is more important than ever! It's the key to keeping your clients coming back, to getting new clients through grassroots marketing, and to making sure your business is running smoothly. But with all the supply chain issues, shipping delays, and problems with products when they do...

There is nothing more awkward than sitting with a couple while they throw verbal darts at each other. And designing a home can bring stressors that cause issues between clients - which of course is made even worse if there are already problems in their relationship. UGH. But having to be a family...

Here's a scenario that's becoming way too common today - your client gets tired of waiting for product or the contractor so they decide they want to change things up. They may want to expand the scope of what they originally wanted, or they decide they don't want to continue with parts of the...

It's the elephant in the room when it comes to interior design today - when will the furnishings arrive?? It's especially frustrating when you're stuck between the manufacturers who can't deliver and the client who is wondering why the delivery date keeps getting pushed back further and further....

Have you ever heard that saying that you should always "start the way you want to finish"? That REALLY applies to interior design projects, too! If you want the project to finish with the client singing your praises, everything neatly tied up, and those wow-worthy interiors, then you have to...

It can be tough working on a "team" that's been put together by a client, especially if you've never even met the architect or builder who is part of the project. We've all heard (or experienced) the horror stories of teams that weren't very good at collaborating. Or who were pitted against each...

This is one of the strangest times I can remember in the interior design business. We have clients clamoring for our services, but at the same time the supply chain is completely broken. Which of course makes it hard for us to deliver on those services. And if there was ever a time to have your...

It's an unfortunate part of doing business, but things will go wrong. Mistakes will happen. It's what you do AFTER the mistake happens that's key. A very human reaction is to deflect - but blaming someone else is the wrong thing to do! If you own the business, the buck stops with you whether you...

There have been so many misunderstandings caused by poor communication in texts and emails. Too often we think we've written a clear message, only to have the person on the other end read it in a completely different way! It can be embarrassing and sometimes seriously problematic when...

There was an interesting study a few years ago that said that "delighted customers are much more likely to be loyal than those who are merely satisfied." DELIGHTED! So how are YOU delighting your clients? That would be anything that goes above and beyond the standard of good customer...